Resume & Curriculum Vitae

Work History

Adjunct Instructor

University of the People (December 2023 – Present)

As an Adjunct Instructor in Computer Science, I specialized in teaching courses on Computer Systems, Databases, Information Security, Networking, and Operating Systems. My role involved delivering dynamic curriculum content, employing various teaching methods to suit diverse learning styles, and staying updated with technological trends. I focused on imparting both theoretical and practical knowledge, mentoring students for academic and professional success, and actively contributing to the ongoing enhancement of the department’s educational programs.

Managing Director

Illumisight LLC (May 2020 – Present)

Guiding the overall strategy and direction of Illumisight to achieve sustainable growth and market leadership. Performed financial planning and budgeting processes resulting in cost optimizations of 20% and increasing profit margins by 15%. Formulating and executing comprehensive business plans, setting clear objectives, and aligning resources to maximize efficiency and productivity. Cultivate and maintain strong relationships with key stakeholders to drive business expansion and market penetration. Leading negotiations with vendors, partners, and clients to secure favorable terms, leading to streamlined operations. Identify and pursue new business opportunities, conducting market analysis, and competitor assessments to inform strategic decision-making, resulting in two new product lines and five strategic partnerships.

Senior Account Manager

NextGen Healthcare (July 2018 – August 2021)

Developed action plans to address client pain points for at-risk clients in the West region and delivered 100% retention of those clients. Generated opportunities for inside sales for add-on services and products, such as consulting services and cloud-based products resulting in quota being met. Advised C-suites through providing guidance on upcoming industry trends and regulations, including strategic planning for future growth. Mentored and onboarded new Account Management staff, resulting in new hires being assigned clients within two weeks in the role. Trained Account Management staff on technical infrastructure and design, resulting in higher KLAS scores for the department.

Team Leader, Technical Support

NextGen Healthcare (September 2013 – July 2018)

Founding Partner

Golden State Information Technology, Inc. (January 2011 – December 2019)

Provides business and IT consulting along with managed hosting services for individuals, small, and medium sized clients. Performs market research, lead generation, sales, consulting, and implementation of projects for clients. Actively maintains current client accounts to ensure client satisfaction and continued business. Responsible for regulatory filings and compliance.

Operations and Analysis Clerk

Alacer (January 2010 – April 2010)

Responsible for scheduling, procurement, and production processes of the Emergen-C product to ensure compliance with FDA regulations, and that manufacturing outputs are within specifications as defined. Compiled production cost reports to management. Reviewed processes and identified areas of improvement based on machine output reports, machine uptime reports, and on-the-floor observation. Provided feedback to department managers as part of continuous improvement in the control phase of the Six Sigma methodology.

English and Communications Teaching Assistant

Westwood College (December 2009 – December 2010)

Identified at-risk students along with areas of concern in course requirements and formulating learning plans so that desired learning outcomes can be achieved. Followed-up with students to check their progress in the learning plans and provide one-on-one assistance to keep students on-track. Adjusted learning plans and utilized different teaching styles to adapt to each student’s learning style as needed to maintain student engagement and successful course outcomes.

Speech and Debate Director

Katella High School (September 2006 – April 2010)

Led and inspired students in mastering critical communication and analytical skills as the Speech and Debate Director. Guided students in public speaking, argumentation, and performance techniques to improve confidence and achieve success in local, state, and national competitions. Organized and managed team travel to tournaments ensuring seamless logistics. Oversaw program budgeting by securing funding, managing expenses, and maintaining financial accountability. Fostered a collaborative team culture that celebrated diversity of thought and encouraged peer learning. Enabled students to develop lifelong skills in persuasion, critical thinking, and teamwork while achieving competitive success. Demonstrated a passion for empowering young people and creating environments that promote growth and achievement.

EPS Representative

Brown and Brown of California, d.b.a. CalSurance (September 2006 – September 2009)

Responsible for reconciling client accounts and providing reconciled reports to Accounting team. Responsible for enrolling new agents and issuing California Certificates of Insurance, cancelling policies when agents are retired, and providing refunds to clients based on unused premiums. Researched client issues such as wrongful cancellations, premium payment issues, and refund issues. Worked on special projects for high-profile and large value clients to ensure appropriate turnaround times for enrollments and cancellations, acted as a liaison to the account management teams to ensure transparency between our departments, and to make sure client expectations are set appropriately.

Assistant Parks Coordinator (Internship)

City of Anaheim (Summer 2003 – Summer 2006)

During my summer internship with the City of Anaheim’s Community Services Department, I collaborated with the Parks Coordinator to support the maintenance and enhancement of city parks, sports fields, trails, and open spaces. My responsibilities included assisting in the planning and coordination of landscaping and irrigation projects, scheduling maintenance tasks, and monitoring progress. I gained hands-on experience with automatic and manual irrigation systems, including programming and troubleshooting under supervision. Additionally, I supported efforts to inspect park facilities, playgrounds, and restrooms to ensure safety and functionality while helping to prioritize and organize work assignments for staff and contractors. My role also involved tracking inventory, preparing reports, and contributing to the smooth execution of maintenance projects that upheld the city’s quality standards for public spaces.

Organizations

Congress Committee Member, Presidents Council

California High School Speech Association (September 2008 – April 2010)

Served on the Congress Committee for the California High School Speech Association. My duties involve representing the Orange County Speech League at the State Council, working with other league presidents to determine the direction of speech and debate programs in California and how to integrate speech and debate programs into California secondary school curriculum. Furthermore, I served on the Congress Committee, which develops rules and standards for the event of Student Congress for state and local competition.

District Committee Representative, Southern California District

National Speech and Debate Association, f.k.a. National Forensics League (September 2009 – April 2010)

I was elected by National Forensics League, Southern California District members to represent the Orange County, California speech and debate programs in the Southern California District. My duties involved serving as a liaison between the National Forensics League and Orange County Speech League (and their member schools). I also served as a voting member to convey the needs and concerns of the Orange County Speech League to the National Forensics League District Committee.

League President

Orange County Speech League (July 2007 – April 2010)

My functions involved managing the operations of the league — recruiting new schools in the Orange County, California area to join the league, planning, arranging, scheduling league tournaments, finding ways to bring income to the league, and coordinating the participating schools so that speech and debate is uniform in the league and operating in the constraints of the state council. I am also responsible for public relations activities of the league and other league-related issues.

Education

Master of Arts, Marriage and Family Therapy

Touro University Worldwide (January 2024 – Present)

Master of Science, Information Systems, Security Concentration

Northwestern University (June 2020 – June 2022)

Bachelor of Arts, Political Science

University of California, Irvine (August 2010 – August 2012)

Associates Degree, Computer Information Systems, Liberal Arts

Santiago Canyon College (September 2006 – August 2012)

Certifications

Level 2 Instructor, Instructor Trainer

USA Archery (September 2023 – Present)

Certificate in Hospitality & Tourism Management

Florida Atlantic University – College of Business (April 2020)

Lean Six Sigma Green Belt: Transactional Service

University of Michigan Integrative Systems + Design (November 2018)